General help
Accounts, sign-in trouble, purchases, a book that will not open — start here.
hello@verkli.comA little help.
From real people.
Send us a message and it reaches the team that builds Verkli. We aim to answer within two business days.
Include the book title and purchase date if your question is about an order.
How can we help?
The right place
for your question.
You can also reach us directly by email.
Privacy and your data
Access, correct, export, or delete the personal data we hold about you.
privacy@verkli.comCopyright and legal
Copyright complaints, takedown notices, and legal enquiries.
legal@verkli.comCommon questions.
I bought a book. Where is it?
Books bought inside Verkli appear in your library as soon as the payment is confirmed. If you ordered Ta för er! from the public order page, your download is on your order confirmation page; a printed copy is posted to you. Card payments confirm in seconds; some methods take a few minutes. If the payment went through and the book is still missing after that, send us the title and the date and we will put it right.
How do I read a book I own?
Open it from your library and pick a chapter. Your place is saved as you read, so you can carry on from the same spot next time you sign in.
Can I get a refund?
One-time purchases are non-refundable unless the content is defective or unavailable — see the Terms of Service. A book that will not open, or a chapter that is missing, counts as defective: write to us and we will sort it out.
I cannot sign in.
Use the forgot-password link on the sign-in page to reset your password. If the reset email does not arrive, check your spam folder, then contact us and we will help from our side.
How do I delete my account or get a copy of my data?
Write to privacy@verkli.com and we will handle it. Our Privacy Policy sets out which rights you have and how long each request takes.
I write on Verkli. Where do I get help?
Author accounts have their own feedback form inside the author dashboard, under Account. For anything urgent, or if you cannot reach the dashboard, this form and hello@verkli.com both reach us.
Someone published my work without permission.
File a takedown notice on our copyright complaints page. It goes straight to legal@verkli.com, and we respond to complete notices within seven business days.