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Support

How can we help?

Send us a message with the form below and it reaches the team that builds Verkli — there is no queue of scripted replies in between. We aim to answer within two business days. If you would rather write an email directly, the addresses are further down.

Send us a message

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Email us directly

  • General help

    hello@verkli.com

    Accounts, sign-in trouble, purchases, a book that will not open — start here.

  • Privacy and your data

    privacy@verkli.com

    Access, correct, export, or delete the personal data we hold about you.

  • Copyright and legal

    legal@verkli.com

    Copyright complaints, takedown notices, and legal enquiries.

Common questions

I bought a book. Where is it?

It appears in your library as soon as the payment is confirmed. Card payments confirm in seconds; some methods take a few minutes. If the payment went through and the book is still missing after that, send us the title and the date and we will put it right.

How do I read a book I own?

Open it from your library and pick a chapter. Your place is saved as you read, so you can carry on from the same spot next time you sign in.

Can I get a refund?

One-time purchases are non-refundable unless the content is defective or unavailable — see the Terms of Service. A book that will not open, or a chapter that is missing, counts as defective: write to us and we will sort it out.

I cannot sign in.

Use the forgot-password link on the sign-in page to reset your password. If the reset email does not arrive, check your spam folder, then contact us and we will help from our side.

How do I delete my account or get a copy of my data?

Write to privacy@verkli.com and we will handle it. Our Privacy Policy sets out which rights you have and how long each request takes.

I write on Verkli. Where do I get help?

Author accounts have their own feedback form inside the author dashboard, under Account. For anything urgent, or if you cannot reach the dashboard, this form and hello@verkli.com both reach us.

Someone published my work without permission.

File a takedown notice on our copyright complaints page. It goes straight to legal@verkli.com, and we respond to complete notices within seven business days.

Also useful: Privacy Policy · Terms of Service · Copyright complaints